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CUSTOMER SUPPORT

At ACCAE, we believe in providing top-notch customer support to ensure your satisfaction. You can count on us to assist you with any inquiries or concerns. Feel free to reach out to us at any time.

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CHAT WITH US

Connect with our knowledgeable representatives and advisors for assistance. We are here to ensure your queries are addressed promptly.

FREQUENTLY ASKED QUESTIONS

  • What are the payment methods available at Accae?
    At Accae, we strive to make your experience as seamless as possible, including offering various convenient payment methods. Clients can pay for our online marketing services using major credit cards such as Visa, MasterCard, and American Express. We also accept payments via PayPal for added flexibility and security. For businesses that prefer direct bank transfers, we provide the necessary account information upon request. Ensuring secure, hassle-free transactions is part of our commitment to delivering exceptional service in the ever-evolving world of digital marketing.
  • How long will it take to ship the product from Accae?
    Shipping times for products from Accae are as follows: Physical Products: Orders will be shipped within 5-7 business days. Digital Products: Orders will be delivered electronically within 48 hours after purchase.
  • How long will it take for me to receive my physical product ordered from Accae?
    At Accae, we strive to ensure prompt and efficient delivery for all our clients. Typically, once an order is placed and confirmed, it takes about 10 to 30 business days for you to receive your physical product. Please note that shipping times can vary depending on your location and any external factors such as shipping carrier delays or holidays. You will receive a tracking number via email once your order has been dispatched, allowing you to monitor its progress until it reaches your doorstep. If you have any concerns or require further assistance with your order, our customer service team is always ready to help.
  • What is your return policy for marketing services at Accae?
    Return Policy for Accae Timeframe: Returns are accepted within 14 days of receiving the product. After this period, no refunds or returns will be processed. How to Initiate a Return: Contact us at accaestore@accaestores.com. Include your order number and a clear picture of the product in your email. Please note that returned items must be in their original condition. Refunds are subject to approval upon product inspection. If you have further questions, feel free to reach out to our support team.
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